Warranty & Return Policy

At Ulanzi, we always care about your experience as a customer and want to ensure you have no concerns regarding after-sales service. If your Ulanzi product ever experiences any issues, we promise to take care of it. If we are unable to repair your product, we will promptly replace it with a product in perfect working condition, which will be of equal or better physical condition. If your purchase is a limited or discontinued edition of Ulanzi product, we will repair or replace it with another Ulanzi product of the same or higher value.

We will warrant all Ulanzi products that exhibit any defects in material and workmanship under normal use. However, please note that this warranty does not cover loss, theft, deliberate damage, or cosmetic damage.

Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Warranty Timeline

Product Standard Warranty Period
The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration. -
Ulanzi Zero F38 Quick Release Travel Tripod 3131, Ulanzi TT35 Hiking Stick Tripod Kit, Ulanzi TreeRoot Quick Lock Travel Tripod R141K-320P, Ulanzi TT09 VideoGo Carbon Fiber Travel Video Tripod, Ulanzi Zero Y Lightweight Travel Tripod 3028 4 Years Warranty (Exclusive to Ulanzi Official Website)
Other Products 1-Year Warranty

Contact Us

Email Address: service@ulanzi.com

At Ulanzi, we aim to deliver quality products and ensure customer satisfaction. Please review our policies carefully:

Replacement Policy

We offer product replacements under the following conditions:

  • Customers can request a replacement within 2 days from the date of delivery if the product is defective or damaged upon arrival.

  • If the product is found to be defective or physically damaged, the issue must be reported within 24 hours of receipt to be eligible for a replacement.

  • A replacement with a brand-new unit will be provided if the product is not functioning properly within 2 days from the date of delivery.

  • If the product received is different from what was displayed on our website or does not match the specifications, the customer must notify our support team within 24 hours of delivery.

  • For replacement requests, the entire product package, including all accessories, must be returned. Our team will arrange for courier pickup.

Replacements will not be applicable in the following cases:

  • Dissatisfaction with the look or sound quality of a defect-free product.

  • Physical damage not reported within 24 hours of receiving the product.

  • Damage caused due to electrical surges, mishandling, or improper usage.

🔹 Important: Hiffin does not offer returns or refunds, except in cases where a replacement is not possible due to stock unavailability.

In such cases, a full refund will be issued to the original payment method within 7–10 business days after the returned product has been received and inspected by our team.

Cancellation Policy

  • Orders cannot be canceled once they have been processed for shipping.

  • Same-day delivery orders cannot be canceled.

  • Orders placed under special occasion offers or limited-time deals are non-cancellable.

  • If an order is canceled before shipping/processing, the refund will be initiated to the original payment method within 7–10 business days.